Product Availability at a Glance
Actian makes these products available on an extensive range of platforms/operating systems. While many of these platforms are seldom used for new deployments, Actian continues to support nearly all product deployments on their original platforms.
Actian Data Management
Product Availability Matrices | Type | Size |
Actian X Hybrid Database (Ingres) and Actian OpenROAD Complete Product/Platform List | 198KB | |
Actian NoSQL Object Database (Versant) and Actian NoSQL FastObjects Complete Product/Platform List | 295KB | |
Actian Zen Embedded Database (PSQL) Complete Product/Platform List | 199KB |
Actian Data Integration
Product Availability Matrices | Type | Size |
Actian DataConnect Complete Product/Platform List | 340KB | |
Actian DataConnect Standard & Enterprise Connectors |
Actian Data Analytics
Product Availability Matrices | Type | Size |
Actian Vector and Actian Vector in Hadoop Complete Product/Platform List | 129KB |
Actian DataFlow
Product Availability Matrices | Type | Size |
DataFlow and DataFlow for Hadoop Complete Product/Platform List | 48KB |
Product Support Lifecycle Policy
This policy explains Actian Corporation's product support lifecycle policy. Whether purchased directly from Actian, or from Actian partners or resellers, these policies are designed to standardize product lifecycle expectancies and assist you in developing your internal release implementation and migration plans. Actian Corporation strives to provide the best quality Software and Support Services. In order to provide best-in-class software solutions, Actian has defined a predictable Product Support Lifecycle Policy to give you plenty of lead time to plan and manage your upgrade and release processes. The detailed product support lifecycle policies can be found at our support policy.
Right to Accelerate Product Support Lifecycle
Actian may shorten the term of Enterprise support for certain products and versions at its discretion. Actian will make commercially reasonable efforts to announce any change in lifecycle length at least 12 months in advance. These notices are subject to change, and will be updated as necessary.
DBMS Versioning Policy
Actian follows a general versioning methodology for the creation and management of our software which drives our Lifecycle methodology.
Current Planned Dates
Actian Database Management- Actian X Hybrid Database (Ingres)
- Actian OpenROAD
- Actian NoSQL Object Database (Versant)
- Actian Zen Embedded Database (PSQL)
- Other Products
To ease the transition to 11.x Ingres has prepared a Upgrade Guide to assist you in the planning and execution of a successful upgrade of Ingres.
Actian X | ||||
Product | General Availability | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
Actian X 11.1 (Linux and Windows) | April 17, 2019 | April 30, 2023 | April 30, 2027 | April 30, 2031 |
Actian X 11.0 (Linux and Windows) | March 31, 2017 | June 30, 2022 | June 30, 2025 | June 30, 2029 |
Ingres | ||||
Product | General Availability | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
Ingres 11.0 (All platforms except Linux and Windows) | March 31, 2017 | January 31, 2023 | January 31, 2027 | January 31, 2032 |
Ingres 10.2 | September 4, 2014 | September 1, 2019 | September 1, 2022 | September 1, 2025 |
Ingres 10S (10.1) - VMS Itanium Only | April, 2014 | May 31, 2018 | May 31, 2023 | May 31, 2028 |
Ingres 10S (10.1) | May, 2012 | May 31, 2017 | May 31, 2022 | May 31, 2027 |
Ingres 10.0 | September, 2010 | December 31, 2016 | December 31, 2021 | December 31, 2026 |
Ingres 9.2** | November, 2008 | December 31, 2015 | December 31, 2020 | December 31, 2025 |
Ingres 2006 (9.0 & 9.1) | March, 2007 | December 31, 2011 | December 31, 2016 | December 31, 2021 |
Ingres r3 | November, 2004 | December 31, 2007 | N/A | N/A |
Ingres 2.6 | May, 2002 | December 31, 2009 | December 31, 2014 | December 31, 2019 |
Ingres 2.5 | July, 2001 | December 31, 2007 | December 31, 2012 | December 31, 2017 |
Ingres 2.0 | February, 1999 | May 01, 2005 | December 31, 2008 | December 31, 2013 |
Ingres 6.4 | September, 1991 | September 30, 2001 | N/A | December 31, 2008 |
OpenIngres 2.x and 1.x | January, 1996 | September 31, 2000 | N/A | December 31, 2008 |
Actian Vector | ||||
Product | General Availability | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
Actian Vector 6.0 | June, 2020 | June 30, 2023 | June 30, 2025 | June 30, 2027 |
Actian Vector 5.1 (Windows - extended) | May, 2018 | September 30, 2021 | September 30, 2023 | September 30, 2025 |
Actian Vector 5.1 (Linux) | May, 2018 | June 30, 2021 | June 30, 2023 | June 30, 2025 |
Actian Vector 5.0 | June, 2016 | June 30, 2020 | June 30, 2022 | June 30, 2024 |
Actian Vector 4.x | March, 2015 | December 31, 2018 | December 31, 2020 | December 31, 2022 |
Actian Vector 3.5.x | March, 2014 | March 31, 2017 | March 31, 2019 | March 31, 2021 |
Actian Vector 3.0.x | April, 2013 | April 15, 2016 | April 30, 2017 | Not Available |
Actian Vector 2.5.x | June, 2012 | June 1, 2015 | April 30, 2017 | Not Available |
Actian Vector 2.0.x | Nov, 2011 | November 1, 2014 | April 30, 2017 | Not Available |
Actian Vector in Hadoop | ||||
Product | General Availability | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
Actian Vector in Hadoop 6.x | April 24, 2020 | April 30, 2022 | April 30, 2024 | April 30, 2026 |
Actian Vector in Hadoop 5.1 | November, 2018 | November 30, 2021 | November 30, 2023 | November 30, 2025 |
Actian Vector in Hadoop 5.0 | October, 2018 | October 31, 2020 | October 31, 2022 | October 31, 2024 |
Actian Vector in Hadoop 4.x | December, 2015 | December 31, 2018 | December 31, 2020 | December 31, 2022 |
OpenROAD | ||||
Product | General Availability | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
OpenROAD 11.1 (Linux, Windows)* | Sep, 2020 | December 31, 2022 | December 31, 2024 | December 31, 2026 |
OpenROAD 11.0 (Solaris, Aix) | Sep, 2020 | December 31, 2022 | December 31, 2024 | December 31, 2026 |
OpenROAD 6.2 (All Platforms) and Ingres 10.2 Client only for support of OpenROAD as a client | November, 2014 | December 31, 2021 | December 31, 2026 | December 31, 2031 |
OpenROAD 6.0 | March, 2012 | March 31, 2017 | March 31, 2022 | March 31, 2027 |
OpenROAD 5.1 (Unix except HP-UX) | August, 2012 | December 31, 2016 | December 31, 2020 | December 31, 2025 |
OpenROAD 5.1 (Windows and HP-UX) | April, 2011 | December 31, 2015 | December 31, 2020 | December 31, 2025 |
OpenROAD 2006 (5.0) | December, 2006 | December 31, 2013 | December 31, 2018 | December 31, 2023 |
OpenROAD 4.1 | January, 2001 | March 31, 2009 | March 31, 2014 | March 31, 2019 |
OpenROAD 4.0 | April, 1998 | March 31, 2009 | March 31, 2014 | March 31, 2019 |
OpenROAD 3.5 (Unix) | September, 1997 | December 31, 2008 | December 31, 2013 | December 31, 2018 |
OpenROAD 3.5 (Windows) | April, 1996 | January 31, 2008 | December 31, 2013 | December 31, 2018 |
OpenROAD 3.0 | May, 1995 | December 31, 2001 | December 31, 2006 | December 31, 2011 |
*NOTE: The reason for the varying and shorter Lifecycle date is we are working to bring OpenROAD releases current to Actian X. The Lifecycle dates will re-align with the 11.2 release in 2021.
Actian DataConnect™ Product Support Life CycleActian DataConnect | ||||
Product | General Availability | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
DataConnect 11.6 | Sep, 2020 | Sep 30, 2022 | Sep 30, 2024 | Sep 30, 2026 |
DataConnect 11.5 | Jun, 2019 | Dec 31, 2021 | Dec 31, 2023 | Dec 31, 2025 |
DataConnect 11.4 | Dec, 2018 | Dec, 2020 | Dec, 2022 | Dec, 2024 |
DataConnect 11.3 | Jul, 2018 | Jul, 2020 | Jul, 2021 | July, 2022 |
DataConnect 11.2.1* (Interim release) | May, 2018 | Jan, 2019 | N/A | N/A |
DataConnect 11.1 | Dec, 2017 | Dec, 2019 | Dec, 2020 | Dec, 2021 |
DataConnect 11.0 | Apr, 2017 | Apr, 2019 | Apr, 2019 | Dec, 2019 |
DataConnect 10.6 | Mar, 2016 | Apr, 2019 | *Dec 31, 2020 | *Dec 31, 2020 |
DataConnect 10.5 | Jun, 2015 | Apr, 2019 | *Dec 31, 2020 | *Dec 31, 2020 |
DataConnect 10.4 | Jun, 2014 | Jun, 2016 | Jun, 2018 | Dec, 2019 |
DataConnect 10.2 (10.2.8) | Aug, 2011 | Sep, 2015 | Sep, 2017 | Sep, 2019 |
DataConnect 10.0 LA | May, 2011 | Nov, 2012 | NA | NA |
Data Integrator 9.2 (9.2.7) | Nov, 2007 | Dec, 2014 | Dec, 2016 | Dec, 2018 |
Data Integrator 8.1 | Feb, 2006 | Jan, 2009 | NA | NA |
Data Integrator 8.8 | Sep, 2005 | Jan, 2009 | NA | NA |
Data Integrator 8.6 | Feb, 2005 | Jan, 2009 | NA | NA |
Data Integrator 8.4 | Jul, 2004 | Jan, 2009 | NA | NA |
Data Integrator 8.2 | Mar, 2004 | Jun, 2007 | NA | NA |
Data Integrator 8.0 | Dec, 2003 | Jun, 2007 | NA | NA |
*Correlates with End of Life of Adobe Flash, a UI component for DataConnect v10.5, v10.6
Actian Integration Manager™ Product Support Life CycleIntegration Manager | ||||
Product | General Availability | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
Integration Manager 2.0 | Jun, 2019 | Jun 30, 2021 | Jun 30, 2023 | Jun 30, 2025 |
Integration Manager 1.6 | Dec, 2018 | Dec, 2020 | Dec, 2021 | Dec, 2022 |
Integration Manager 1.5 | Sep, 2018 | Sep, 2020 | N/A | N/A |
Integration Manager 1.4 | Aug, 2018 | Aug, 2020 | N/A | N/A |
Integration Manager 1.3 | Jun, 2018 | Jun, 2020 | N/A | N/A |
Integration Manager 1.2 | Mar, 2018 | Mar, 2020 | N/A | N/A |
Integration Manager 1.1 | Dec, 2017 | Dec, 2019 | N/A | N/A |
Actian Zen Support Lifecycle | ||||
Product | General Availability | End of General Availability | Transition Support | End of Support |
Zen v14 | Aug 27, 2019 | Not Scheduled | Not Scheduled | Not Scheduled |
Actian PSQL Support Lifecycle | ||||
Product | General Availability | End of General Availability | Transition Support | End of Support |
PSQL v13 | Jun 23, 2017 | Dec 31, 2020 | Dec 31, 2021 | Dec 31, 2022 |
Btrieve 12 | Feb 9, 2016 | Not Scheduled | Not Scheduled | Not Scheduled |
PSQL v12 | Dec 17, 2014 | June 30, 2018 | Jan 1, 2019 | July 1, 2019 |
PSQL Vx Server 11 | Feb 9, 2012 | Jun 30, 2015 | Jan 1, 2016 | Jul 1, 2016 |
PSQL v11 | Sep 29, 2010 | Jun 30, 2015 | Jan 1, 2016 | Jul 1, 2016 |
PSQL v10 | Sep 18, 2007 | Mar 31, 2011 | Sep 1, 2011 | Mar 1, 2012 |
PSQL v9 | Mar 1, 2005 | Jul 1, 2009 | Jul 1, 2009 | Jan 1, 2010 |
AuditMaster v8 | Feb 9, 2012 | Jul 1, 2016 | Jan 1, 2017 | Jul 1, 2017 |
AuditMaster v7 | Nov 22, 2010 | Apr 1, 2012 | Jan 1, 2016 | Jul 1, 2016 |
AuditMaster v6.4 | Sep 18, 2007 | Oct 31, 2011 | Mar 1, 2012 | Sep 1, 2012 |
AuditMaster v6.3 | Nov 15, 2005 | Mar 1, 2010 | Mar 1, 2010 | Oct 1, 2010 |
DataExchange v5 | Feb 9, 2012 | Jul 1, 2016 | Jan 1, 2017 | Jul 1, 2017 |
DataExchange v4 | Nov 22, 2010 | Apr 1, 2012 | Jan 1, 2016 | Jul 1, 2016 |
DataExchange v3.0 | Aug 19, 2008 | Oct 31, 2011 | Mar 1, 2012 | Sep 1, 2012 |
DataExchange v2.9* | Sep 18, 2007 | Aug 19, 2008 | Aug 19, 2008 | Sep 1, 2012 |
DataExchange v2.8 | Apr 26, 2005 | Mar 1, 2010 | Mar 1, 2010 | Oct 1, 2010 |
- Backup Agent v1.2 is an upgrade patch for PSQL v10. Backup Agent v2.0 replaces v1.2.
- DataExchange v2.9 is an upgrade patch for PSQL v10. DataExchange v3.0 replaces v2.9.
Actian NoSQL Database (Versant) | ||||
Product | General Availability | End of Support | End of Extended Support | End of Obsolescence Support |
VOD 10.0 | March 17, 2021 (Coming Soon) | ** | ** | ** |
VOD 9.0 | April 1, 2015 | April 1, 2023 | April 1, 2025 | April 1, 2027 |
VOD 8.0 | February 1, 2010 | April 1, 2017 | April 1, 2022 | April 1, 2027 |
VOD 7.0 | August 1, 2005 | February 1, 2012 | February 1, 2017 | February 1, 2019 Limitations apply. Please see the Lifecycle Policy for Obsolescence Support on VOD 7 |
VOD 6.0.5 | April 4, 2002 | September 1, 2006 | December 31, 2013 | No obsolescence support available |
Actian NoSQL FastObjects | ||||
Product | General Availability | End of Support | End of Extended Support | End of Obsolescence Support |
FastObjects 14.0 | November 2, 2020 | - | - | - |
FastObjects 12.0 * | April 3, 2013 | November 2, 2022 | November 2, 2027 | November 2, 2032 |
FastObjects 11.0 * | May 31, 2009 | April 3, 2015 | April 3, 2020 | No obsolescence support available |
FastObjects 10.0 * | March 1, 2006 | May 31, 2011 | May 31, 2016 | No obsolescence support available |
FastObjects 9.5 * | July 31,2003 | March 1, 2008 | March1, 2013 | No obsolescence support available |
FastObjects.NET 12.0 | November 30, 2012 | - | - | - |
FastObjects .NET 10.0 | March 31, 2006 | November 30, 2014 | November 30, 2019 | No obsolescence support available |
Actian NoSQL JPA | ||||
Product | General Availability | End of Support | End of Extended Support | End of Obsolescence Support |
JPA 3.0 | June 1, 2015 | - | - | - |
JPA 2.0 | October 31, 2013 | June 1, 2017 | June 1, 2022 | June 1, 2027 |
Other Products
Enterprise Access | |||
Product | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
Enterprise Access 11.1 (Linux, Windows)* | September 30, 2022 | September 30, 2024 | September 30, 2026 |
Enterprise Access 3.0 – Linux, Windows | September 30, 2021 | September 30, 2026 | September 30, 2031 |
Enterprise Access 3.0 - AIX, Solaris SPARC, Solaris x86-64 | September 30, 2021 | September 30, 2026 | September 30, 2031 |
Enterprise Access 2.7 - Windows | September 15, 2014 | March 15, 2019 | March 15, 2024 |
Enterprise Access 2.7 - Solaris, Solaris x86-64 | March 15, 2015 | March 15, 2019 | March 15, 2024 |
Enterprise Access 2.6 - Linux, AIX, HP-UX (PA_RISC) | March 15, 2015 | March 15, 2019 | March 15, 2024 |
Enterprise Access 2.6 - Windows, Solaris Sparc | December 31, 2011 | December 31, 2016 | December 31, 2021 |
Enterprise Access 2.1 | March 31, 2009 | March 31, 2014 | March 31, 2019 |
*NOTE: The reason for the varying and shorter Lifecycle date is we are working to bring Enterprise Access releases current to Actian X. The Lifecycle dates will re-align with the 11.2 release in 2021.
EDBC Server – Product has been Sunset as of January 31, 2021 | |||
Product | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
EDBC 2.4 – No Longer Available | January 31, 2021 | January 31, 2021 | January 31, 2021 |
EDBC 2.3 SP4* | June 30, 2015 | March 31, 2018 | January 31, 2021 |
EDBC 2.3 | June 14, 2007 | June 30, 2012 | June 30, 2017 |
EDBC 2.2 | March 31, 2005 | March 31, 2010 | March 31, 2015 |
EDBC Client | |||
Product | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
EDBC 1.1 SP4* | June 30, 2015 | March 31, 2019 | January 31, 2021 |
EDBC 1.1 | March 31, 2005 | March 31, 2010 | March 31, 2015 |
* EDBC client support is provided by the Actian X client for all platforms and includes support for all modern Operating Systems
* Please note that EDBC is a sunset product.
Actian DataFlow and Actian DataFlow for Hadoop | ||||
Product | GA Release Date | End of Enterprise Support | End of Extended Support | End of Obsolescence Support |
Actian DataFlow 7.0 | September 22, 2020 | September 30, 2022 | September 30, 2024 | September 30, 2026 |
Actian DataFlow 6.9 | April 1, 2020 | April 1, 2022 | April 1, 2024 | April 1, 2026 |
Actian DataFlow 6.8 | October 15, 2019 | October 31, 2021 | October 31, 2023 | October 31, 2025 |
Actian DataFlow 6.7 | May 25, 2019 | May 31, 2021 | May 31, 2023 | May 31, 2025 |
Actian DataFlow 6.6.1 | November 21, 2018 | November 30, 2020 | November 30, 2022 | November 30, 2024 |
Actian DataFlow 6.6 | December 31, 2017 | May 31, 2020 | May 31, 2022 | |
Actian DataFlow 6.4, 6.5 | December 31, 2017 | December 31, 2018 | December 31, 2019 | |
Actian DataFlow 6.x(6.0, 6.1, 6.2, 6.3) | October 30, 2015 | April 30, 2017 | Not Available |
Thank you for choosing Actian Support. This document is here to help our customers to better understand the Actian Support Policies and better utilize Actian Support. These policies apply to all Actian product lines, unless otherwise noted.
Please Note: Each one of the ‘green highlighted’ text sections below are Hyperlinks. The first section is the general policy terms and details for all products. If you are looking for specific product details then ‘click’ on the hyperlink for the product your are interested in to review the additional terms.
General Support Policy Details (Applicable to all Actian Products)
License Terms
Support Policy Terms
Scope of Hot Standby/DR, Test and Developer Licenses
Actian and Dealing with Multi-Vendor Support
Severity and Priority Definitions and Response Times
Information Customers Should Gather Before Requesting Support
Contact Information
Updates and Changes
Actian Database Management
Actian Ingres and Actian XActian OpenROAD
Actian NoSQL Database Support and Actian NoSQL FastObjects Support
Actian Zen Embeddable Database (PSQL)
Actian Data Integration
Actian DataConnect (Integration)Actian Business Xchange
Actian Data Analytics
Actian AvalancheActian Vector and Actian DataFlow
License Terms
Subscription
An active subscription includes the use of the licensed product and Enterprise Support during the term. A subscription that is not renewed at the end of the term will be considered expired, and customer will discontinue all use of the software and Support Services.
Perpetual Licenses
A perpetual license is a software license for a term that does not have a specified end date.
Flex Licenses
A flex license is a software license which allows the maximum number of cores be counted across multiple servers or nodes.
Enterprise Licenses
An enterprise license is a software license which provides the full feature set on a single server or node within a cluster.
Universal Licenses
A universal license is a software license which allows a maximum number of 2 cores enabled on a single server
Professional Licenses
A professional license is a software license which allows a maximum number of 1 cores enabled on a single server.
Support Policy Terms
Support Fees
Support Fees are due and payable annually in advance of a support term, unless otherwise stated in the relevant ordering document.
Support Period
Support is effective upon the signature of your Order unless stated otherwise in your Order. Once ordered, all Support Services, and Support Fees, are non-cancelable and non-refundable. Actian is not obligated to provide Support Services beyond the end of the term indicated in your Order unless you renew your Support Services on or before the expiration date by agreement between Actian and you.
Support for Perpetual Licenses
When acquiring Support Services for a perpetual license, all licenses of the same product(irrespective of version) must be supported under an active Actian Support contract. You may not support only a subset of licenses of the same product; those licenses left unsupported must be terminated. With respect to Actian Support Services in relation to perpetual licenses, you hereby represent that you have the appropriate licenses to the Software that is subject to the Support Services. A product may not be deployed in any environment in which a community version of the Product is deployed. Additionally, Actian will not support the use of the OpenROAD software product with the community version of Ingres software.
Support for Subscription Licenses
When acquiring Support Services for a subscription license, all licenses of the same product (irrespective of version) must be supported under an active Actian Support contract. You may not support only a subset of licenses of the same product; those licenses left unsupported must be terminated. With respect to Actian Support Services in relation to subscription licenses, you hereby represent that you have the appropriate licenses to the Software that is subject to the Support Services. An Actian product may not be deployed in any environment in which a community version of the Actian product is deployed. Additionally, Actian will not support the use of the OpenROAD software product with the community version of Ingres software.
Support Not Covered
Support services do not cover services for any failure or defect in the licensed product caused by (i) alteration or modification of the licensed product other than by Actian unless such alteration or modification was made under the direction of Actian; (ii) negligence, computer or electrical malfunction; or (iii) use, adjustment, installation or operation other than in accordance with the licensed documentation or with any application or in an environment other than as specified in the licensed documentation, or if you are using a version of the licensed product released more than one year prior to the then current version. Actian does not provide support for any community versions of the products nor do we provide onsite support as part of the normal enterprise support. Onsite services are available as part of a paid for services engagement.
Support Indemnification
We shall have no support obligations to the extent a support issue could be avoided by use of the latest released Updates or version of the Products.
Reinstatement of Actian Support for Perpetual Licenses
When Support Services lapse on a perpetual license, it can be reinstated by paying all of the back support due for the unsupported period, plus support for one year going forward, unless agreed otherwise between Actian and you. Unsupported licenses are not eligible for Updates, Enterprise Support, or any other Actian services.
Product Updates
"Update" means any update to the Software which Actian generally makes available to its supported customers, bug fixes, patches, service packs and new releases.
Right to Accelerate Product Support Lifecycle
Actian may shorten the term of Enterprise support for certain products and versions at its discretion. Actian will make commercially reasonable efforts to announce any change in lifecycle length at least 12 months in advance. These notices are subject to change, and will be updated as necessary.
User
As used in Actian's price list, "User" is an individual with the appropriate license rights, and authorized by customer, to use the Actian products which are installed on a single server or multiple servers, regardless of whether the individual is actively using the products at any given time.
Processor
As used in Actian's price list, "Processor" means the individual processor (whether it has one core or multiple cores) within a particular socket. All processors on or with which the Actian Software is running or installed must be licensed. A Server license allows you to use the licensed program on a single specified computer.
Core
As used in Actian's price list, "Core" means the number of individual physical processor cores within a single system or node. In an environment having multi-core processors, as determined by counting the number of individual physical processor cores within a single Processor, those systems will be priced on a per-core basis. Cores that are in single-core per processor configuration are not eligible for multi-core pricing. Core count is based on the total number of cores and processors in the particular hardware system.
Socket
Means the equivalent of one CPU having 10 or less cores contained in such CPU.
Machine/Server
As used in Actian's price list, a "Machine" or “Server” shall mean the Software is licensed to (a) the entire physical computer or server which has a single unique serial number with no limitations placed on the number of Processors; or (b) an instance of a virtual machine or container.
Node
As used in Actian's price list, a "Node" shall mean the Software is licensed to a Node where Vector has the DataNode service, x100_server and iidbms processes running.
Avalanche Unit
As used in Actian’s price list, an Avalanche Unit (AU) is a logical measure of the computing capacity of the cluster and includes provisioned storage up to one-half TiB, compressed between 4 to 6 times. Assuming a compression factor of 5, an 8 AU cluster (4 TiB of provisioned storage) would store about 20 TiB of raw, uncompressed data. Compression factors may vary based on the data. Generally speaking, the more AUs, the faster your data loading and queries will be.
Virtual Machine
Virtual Machine is an environment where a Virtual Machine has been implemented either by Software emulation or Hardware virtualization.
Virtual Processor
In a Virtual Machine environment, "Virtual Processor" means an individual virtual processor (whether it has access to one core or multiple cores) within a particular Virtual Machine configuration. All Virtual Processors on or with which the Actian Software is running or installed must be licensed. Where the Virtual Processor count exceeds the physical machine processor count, all additional Virtual Processors must be individually licensed.
Virtual Core
In a Virtual Machine environment, the Virtual Core count is the number of virtual cores that are designated or able to run the Actian Software within the Virtual Machine. In an environment having multiple Virtual Cores per Virtual Processor those systems will be priced on a per Virtual Core basis (and if such Virtual Core count is an odd number, it will be rounded up to the next multiple of 2). Virtual Cores that are in single Virtual Core per Virtual Processor configuration are not eligible for multi-core pricing. Where the Virtual Core count exceeds the physical machine core count, all additional Virtual Cores must be individually licensed (and if such Virtual Core count is an odd number, it will be rounded up to the next multiple of 2).
Hyper Threading and Virtual Processors / Cores
Hyper Threading and/or Virtual Processors / Cores, the Core Count required to be licensed is the greatest number of hyper threads, virtual processors or virtual cores, on the physical host(s) or Virtual Machine instances on the hardware on which the Actian Software is installed or able to run. Actian software sees each thread as being a CPU core therefore each thread must be individually licensed on the same basis as CPU cores (either physical or virtual depending on the deployment model, with a minimum count of two (2) cores per physical host or virtual machine instance).
Source System Data
Is the total size of uncompressed text files containing all data extracted out of the source system(s) to represent the current data in a Vectorwise database.
Scope of Hot Standby/DR, Test and Developer Licenses
If we have granted to you in writing a Hot Standby/DR, Test or Developer license, the following definitions apply to those licenses:
Cold and Hot Standby/DR Licenses
For Hot and Cold Standby/DR licenses, the scope is limited to testing and installation of the software ("Standby Software") on a backup system for disaster-recovery purposes (i.e., where the primary installation of the software becomes unavailable for use), and the Standby Software cannot be used for production purposes, unless and only for so long as the primary production copy of the software is unavailable and not in use. For Cold Standby/DR licenses, Standby Software must be inactive when the primary production copy of the software is in use. Hot or Cold Standby/DR license rights are valid only if you have a concurrent full production use license for the identical software product, product version, and duration as the Standby Software license, and such production software is deployed on and licensed for a system with at least as many cores as the Standby Software.
Test Licenses
For Test licenses, the software may be used only for purposes reasonably associated with testing of a software application in a non-production environment (such as, but not limited to, recreating problems affecting a production environment, creation of test cases, testing new releases or applications that are planned for migration into the production environment), and not for production use, normal operations, processing transactions, handling workloads for business purposes, or for any other purpose.
Developer Licenses
For Developer licenses, the scope is limited to use of the software only for the purpose of developing, testing, prototyping and demonstrating your applications that interact with the software, and not for commercial or production use or any other purpose. You may not use the application developed under this license with the software for any internal data processing or for any commercial or production purposes, without obtaining a production license to the software.
Actian and Dealing with Multi-Vendor Support
Actian is dedicated to providing the highest level of support to its customers. Where other products may be involved in an Actian solution, Actian support utilizes the industry organization of Technical Support Alliance Network (TSANet) to collaborate with other partners. TSANet is a Not-For-Profit worldwide alliance with over 500 members dedicated to working together to solve mutual customer, multi-vendor issues.
Actian participates at the highest membership level of Global Premium and has been a member since 2009. Actian is very active in the organization and continues to participate in multiple levels of leadership to drive the organization to better providing a better multi-vendor experience for customers. Actian is an elected member of the Board of Directors and has served both in Board and Officer positions.
Severity and Priority Definitions and Response Times
Severity Definitions
Support issues may be submitted either electronically or via telephone. To ensure that we treat your issue with the appropriate level of significance, when raising an issue, you are responsible to accurately assign a severity level. The following table provides some guidance as to how the severity should be defined.
Severity 1: Critical Business Impact - Any unscheduled, total loss of a production system, application or service, or any loss of a major business function.
Severity 2: Major Business Impact - Any failure which causes a partial loss or degradation of a production system or service, or has the potential to escalate to a Severity 1 if left unresolved.
Severity 3: Minimal Business Impact - Any non-critical system error or minor service loss which has minimal business impact or risk.
Severity 4: No Business Impact - Any incident which causes no loss of a production service, and which has no business impact.
When you have a Severity 1 incident, we want to work on your Severity 1 incident until it is resolved and also requires your technical team be available 24 hours a day to work with us so that any further documentation required to continue work can be obtained, and to provide further information and assistance. If your technical team is not available to provide the required documentation, information or assistance, the severity of the incident may be downgraded to a Severity 2, and shall remain downgraded until all required documentation, information, and assistance is provided. Actian's assistance with resolution of an incident is contingent on your team's cooperation and assistance.
*Developer and Silver Support does not include 24 hour commitment and response guidelines for Severity 1 incident requests.
Priority Definitions
Blocker - HIPER Classifications (High Impact and Pervasive Errors) requiring a formal notification to all customers in the base. Includes items that are: Data Integrity Issues (Existing Customer Data is being deleted/duplicated/altered incorrectly), Security Vulnerabilities, performance that causes a severe impact to throughput, a defect that prevents the use of the product (component/connector/design tool/engine), defect halts customer's production, any of the major applications will not run, install or operate, Any of the major tools cause irreparable damage to the user's system, problems that could affect all customers negatively and no workaround available.
Critical – Includes items that are: Case has no work around, product will not install and implementation cannot begin or move forward, a defect that causes the product to crash or result in the loss of data, the application fails during execution (e.g. GPF or Automation error), to the degree that it is unusable, the application has failures that cause the loss of significant amounts of work (e.g., can't save designs or corrupts the database).
Major - Includes items that are: Have a difficult and/or manual work around that is not business sustainable, expected functionality is implemented incorrectly, production is partially down, application productivity is slowed down to the point that it delays the customer's production.
Normal - Includes items that are: May have a reasonable work around and expected functionality is partially working (or not at all for non-critical features), production is up, but functionality or performance through workarounds is unacceptable, the software executes, but errors persist, the software does not work in certain environments due to issues with system configuration or resources.
Minor – Includes items that are: Graphical User Interface defects that do not effect production, functional error or defect that has a simple work around, a normal error with a non-major product or component, and major documentation defects.
Trivial – Includes items that are: Minor documentation defects, a defect that would, in all likelihood, not affect any customers, a defect that is only related to a very specific minor outlying case.
Support Response Times by Severity
Severity 1: 1 hour 24X7*
Severity 2: 2 hours during business hours
Severity 3: 4 hours during business hours
Severity 4: End of business day
*This response level is only available to customers with Gold or higher support services.
Information Customers Should Gather Before Requesting Support
- Your company name and seven-character site ID for Enterprise Support or Extended Support program:
- Name of the product
- Release of the product
- Service Pack (SP) of the product (e.g. maintenance level)
- Fixes applied above the base product or Service Pack
- Operating system (OS):
- OS release and SP
- Language of the OS (if applicable)
- Fixes applied to the OS or SP
- What is the severity, priority and business impact of the problem?
- Which environment is affected (e.g. production, test, or development)?
- Describe the incident in detail by product as follows:
- Collecting Information for Actian X Cases
- Collecting Information for Actian X Query Cases
- Collecting Information for Vector Cases
- Collecting Information for DataFlow Cases
- Collecting Information for Avalanche Cases
- Collecting Information for Actian OpenROAD Cases
- Collecting Information for NoSQL Object Database (VOD) and Actian JPA Cases
- Collecting Information for Actian DataConnect
- Collecting Information for Actian DataCloud
- Collecting Information for Actian Zen
Contact Information
Contact information by country can be found on our support contacts page.
Updates and Changes
The Actian Support Policies may be updated from time to time and are subject to change at Actian's discretion; provided however, Actian's service commitments per its Support Policies will not be materially reduced as compared to the Actian Support Policies in effect at the start of your support term (typically one year) during the then-current support term.
Actian Data Management
- Actian X, Actian Ingres and Actian OpenROAD Support
- Actian NoSQL Database Support (Versant) and Actian NoSQL FastObjects Support
- Actian Zen Embeddable Database (PSQL) Support