Customer Support Portal

The Actian Customer Portal delivers the knowledge, expertise, and guidance by having a paid for subscription or support.

Go to Customer Support Portal

Actian Support Services provides tools, searchable documentation, and technical resources to help you plan, deploy and manage your Actian solutions.

Per-Incident Support

Note: If you have not paid for Enterprise Support and want to purchase a single support incident, or multiple incidents, you can do so via credit card here. You can alternately send an email to dbcic@actian.com to purchase.

Actian Zen Embeddable Database (PSQL) Online Documentation and Products

North America Support

  • 1 (512) 269-0244
  • 1 (877) 346-4737 [Toll Free]
  • Hours:
    8:00 AM to 6:00 PM
    Standard Time: UTC/GMT -5 hours
    Daylight Saving Time: +1
    Current time zone offset: UTC/GMT -4
    Time zone abbreviation: EDT (Eastern Daylight Time)

European Support (EMEA – Europe, Middle East, and Africa)

  • +44 (0) 161 694 9168
  • 0800 048 8283 [United Kingdom Toll Free]
  • 80 82 60 32 [Denmark Toll Free]
  • 0800 90 82 51 [France Toll Free]
  • 0800 1810 953 [Germany Toll Free]
  • 1800 816 580 [Ireland Toll Free]
  • 800 69 31 16 [Italy Toll Free]
  • 0800 022 8716 [Netherlands Toll Free]
  • 900 998 735 [Spain Toll Free]
  • 800 252 61 [Norway Toll Free]
  • Hours:
    8:00 AM to 6:00 PM (8:00 – 18:00)
    Standard Time: No UTC/GMT offset
    Daylight Saving Time: None
    Time zone abbreviation: GMT (Greenwich Mean Time)

Asia Pacific and Australia/New Zealand Support

  • +61 3 8530 1750
  • 1800 316 828 [Australia Toll Free]
  • 000 800 1004 317 [India Toll Free*]
  • 400 120 8965 [China Toll Free*]
  • 800 962 715 [Hong Kong Toll Free*]
  • 0120 829 793 [Japan Toll Free*]
  • 1 800 819 773 [Malaysia Toll Free*]
  • 1 800 1320 0214 [Philippines Toll Free*]
  • 0800 00 2338 [New Zealand Toll Free*]
  • 800 1301 833 [Singapore Toll Free*]
  • Hours:
    8:00 AM to 6:00 PM
    Standard Time: UTC/GMT +10 hours
    Daylight Saving Time: +1 hour
    Time zone abbreviation: EDT (Eastern Daylight Time)

Licensing Support


PSQL License Troubleshooting

Need help with Actian Zen (PSQL) licensing? FILL OUT THIS LICENSING SUPPORT FORM or if you are having problems with licensing check how to resolve at License Troubleshooting

24/7 Emergency Support – Enterprise Support

If mission critical deployments are a part of your business, Actian Emergency Response Support Services are there to help you make it happen and fulfill your Service Level Agreements. This option is available with our Platinum Support offering. If you do not have Platinum Support you can email dbcic@actian.com to purchase.

North America Support

  • 1 (512) 269-0244
  • 1 (877) 346-4737 [Toll Free]

European Support (EMEA – Europe, Middle East, and Africa)

  • 1 (512) 269-0244
  • +44 (0) 161 694 9168

Asia Pacific and Australia/New Zealand Support

  • +61 3 8530 1750
  • 1 800 316 828 [Australia Toll Free]