Versant Object Database and FastObjects Standard Support

Standard Support

Technical support is a balanced service with the right technical skills to assist both developers as well as IT administrators. Knowledgeable engineers around the globe enable your worldwide business to operate without obstacles and down times.

North America Support

  • 1 (512) 231-6442
  • 1 (877) 346-4737 [Toll Free]
  • Hours: 8:00 AM to 6:00 PM
    Standard Time: UTC/GMT -8 hours
    Daylight Saving Time: +1
    Current time zone offset: UTC/GMT -7
    Time zone abbreviation: PDT (Pacific Daylight Time)

Note: Typical initial response time from our support engineers is less than 2 hours from a phone request and within 1 business day from an email request.

North America support for Versant observes the following Holidays
Presidents' Day February 15, 2016
Memorial Day May 30, 2016
Independence Day July 4, 2016
Labor Day September 5, 2016
Thanksgiving Day November 24, 2016
Day after Thanksgiving November 25, 2016
Christmas (Observed) December 26, 2016
New Year's Day (Observed) January 2, 2017

European Customer Support

  • +44 (0) 161 694 9168 (9am to 5pm)
  • 0800 587 3071 [United Kingdom Toll Free]
  • 80 88 77 27 [Denmark Toll Free]
  • 0800 91 72 12 [France Toll Free]
  • 0800 1862 072 [Germany Toll Free]
  • 1800 882 387 [Ireland Toll Free]
  • 800 97 91 84 [Italy Toll Free]
  • 0800 022 5076 [Netherlands Toll Free]
  • 900 954 413 [Spain Toll Free]
  • Standard Time: UTC/GMT +1 hour
    Daylight Saving Time: +1
    Current time zone offset: UTC/GMT +2
    Time zone abbreviation: CEST (Central European Summer Time)

Note: Typical initial response time from our support engineers is less than 2 hours from a phone request and within 1 business day from an email request.

Customer Support Portal

24/7 Emergency Support

If mission critical deployments are a part of your business, Actian Emergency Response Support Services are there to help you make it happen and fulfill your Service Level Agreements.

This support option extends Standard by providing access to our technical support engineers outside of regular business hours, 24 hours a day, 7 days a week. It is available to support deployed applications experiencing a critical problem resulting in production downtime. Versant’s response time via Emergency Response Support Services is under 20 minutes for a qualified technical support engineer to begin working on the support case.

Call 1-800-VERSANT or sales@actian.com for more information on Emergency Response Support Services.