Actian Zen Embeddable Database (PSQL) Support

Customer Support Portal

The Actian Customer Portal delivers the knowledge, expertise, and guidance by having a paid for subscription or support.

Go to Customer Support Portal

Actian Support Services provides tools, searchable documentation, and technical resources to help you plan, deploy and manage your Actian solutions.

Single Case Support

Note: If you have not paid for Enterprise Support and want to purchase single-case support you can do so via credit card at the above Single-Incident Option

Actian Zen Embeddable Database (PSQL) Online Documentation and Products

North America Support

  • 1 (512) 269-0244
  • 1 (877) 346-4737 [Toll Free]
  • Hours:
    8:00 AM to 6:00 PM
    Standard Time: UTC/GMT -5 hours
    Daylight Saving Time: +1
    Current time zone offset: UTC/GMT -4
    Time zone abbreviation: EDT (Eastern Daylight Time)

European Support (EMEA – Europe, Middle East, and Africa)

  • +44 (0) 161 694 9168
  • 0800 587 3071 [United Kingdom Toll Free]
  • 80 88 77 27 [Denmark Toll Free]
  • 0800 91 72 12 [France Toll Free]
  • 0800 1862 072 [Germany Toll Free]
  • 1800 882 387 [Ireland Toll Free]
  • 800 97 91 84 [Italy Toll Free]
  • 0800 022 5076 [Netherlands Toll Free]
  • 900 954 413 [Spain Toll Free]
  • Hours:
    8:00 AM to 6:00 PM (8:00 - 18:00)
    Standard Time: No UTC/GMT offset
    Daylight Saving Time: None
    Time zone abbreviation: GMT (Greenwich Mean Time)

Asia Pacific and Australia/New Zealand Support

  • +61 3 8530 1750
  • 1 800 614 435 [Australia Toll Free]
  • 000 800 6101 058 [India Toll Free*]
  • +800 00 464 737 [China Toll Free*]
  • +800 00 464 737 [Hong Kong Toll Free*]
  • +800 00 464 737 [Japan Toll Free*]
  • +800 00 464 737 [Malaysia Toll Free*]
  • +800 00 464 737 [Philippines Toll Free*]
  • +800 00 464 737 [New Zealand Toll Free*]
  • +800 00 464 737 [Singapore Toll Free*]
  • Hours:
    8:00 AM to 6:00 PM
    Standard Time: UTC/GMT +10 hours
    Daylight Saving Time: +1 hour
    Time zone abbreviation: EDT (Eastern Daylight Time)

Licensing Support


PSQL License Troubleshooting

Need help with Actian Zen (PSQL) licensing? FILL OUT THIS LICENSING SUPPORT FORMor if you are having problems with licensing check how to resolve at License Troubleshooting

24/7 Emergency Support - Enterprise Support

If mission critical deployments are a part of your business, Actian Emergency Response Support Services are there to help you make it happen and fulfill your Service Level Agreements. This option is available with our Platinum Support offering. If you do not have Platinum Support you can email dbcic@actian.com to purchase.

North America Support

  • 1 (512) 269-0244
  • 1 (877) 346-4737 [Toll Free]

European Support (EMEA – Europe, Middle East, and Africa)

  • 1 (512) 269-0244
  • +44 (0) 161 694 9168

Asia Pacific and Australia/New Zealand Support

  • +61 3 8530 1750
  • 1 800 614 435 [Australia Toll Free]