Actian DataConnect and DataCloud Support

Customer Support Portal

The Actian Customer Portal delivers the knowledge, expertise, and guidance by having a paid for subscription or support.

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Actian Support Services provides tools, searchable documentation, and technical resources to help you plan, deploy and manage your Actian solutions.

North America Support

  • 1 (512) 269-0244
  • 1 (877) 346-4737 [Toll Free]
  • Hours:
    8:00 AM to 6:00 PM
    Standard Time: UTC/GMT -5 hours
    Daylight Saving Time: +1
    Current time zone offset: UTC/GMT -4
    Time zone abbreviation: EDT (Eastern Daylight Time)

Latin American Support

  • +55 (11) 5095 3416
  • Hours:
    8:00 AM to 6:00 PM
    Standard Time: UTC/GMT -5
    Daylight Saving Time: +1
    Time zone abbreviation EDT (Eastern Daylight Time)

European Support (EMEA – Europe, Middle East, and Africa)

  • +44 (0) 161 694 9168
  • 0800 587 3071 [United Kingdom Toll Free]
  • 80 88 77 27 [Denmark Toll Free]
  • 0800 91 72 12 [France Toll Free]
  • 0800 1862 072 [Germany Toll Free]
  • 1800 882 387 [Ireland Toll Free]
  • 800 97 91 84 [Italy Toll Free]
  • 0800 022 5076 [Netherlands Toll Free]
  • 900 954 413 [Spain Toll Free]
  • Hours:
    8:00 AM to 6:00 PM (8:00 - 18:00)
    Standard Time: No UTC/GMT offset
    Daylight Saving Time: None
    Time zone abbreviation: GMT (Greenwich Mean Time)

Asia Pacific and Australia/New Zealand Support

  • +61 3 8530 1750
  • 1 800 614 435 [Australia Toll Free]
  • 000 800 6101 058 [India Toll Free*]
  • +800 00 464 737 [China Toll Free*]
  • +800 00 464 737 [Hong Kong Toll Free*]
  • +800 00 464 737 [Japan Toll Free*]
  • +800 00 464 737 [Malaysia Toll Free*]
  • +800 00 464 737 [Philippines Toll Free*]
  • +800 00 464 737 [New Zealand Toll Free*]
  • +800 00 464 737 [Singapore Toll Free*]
  • Hours:
    8:00 AM to 6:00 PM
    Standard Time: UTC/GMT +10 hours
    Daylight saving time: +1 hour
    Time zone abbreviation: EDT (Eastern Daylight Time)

24/7 Emergency Support – Enterprise Support

If mission critical deployments are a part of your business, Actian Emergency Response Support Services are there to help you make it happen and fulfill your Service Level Agreements.

North America Support

  • 1 (512) 269-0244
  • 1 (877) 346-4737 [Toll Free]

European Support (EMEA – Europe, Middle East, and Africa)

  • 1 (512) 269-0244
  • +44 (0) 161 694 9168

Asia Pacific and Australia/New Zealand Support

  • +61 3 8530 1750
  • 1 800 614 435 [Australia Toll Free]