Matrix, Vector, Ingres and OpenROAD Support

Technical support is a balanced service with the right technical skills to assist both developers as well as IT administrators. Knowledgeable engineers around the globe enable your worldwide business to operate without obstacles and down times.

Matrix (originally PADB) Support Only

North America Matrix Support Only

  • 1 (408) 337-0700 Option 2
  • 1 (866) 903-0335 Option 2 [Toll Free]

Hours:
8:00 AM to 6:00 PM
Standard Time: UTC/GMT -5 hours
Daylight Saving Time: +1
Current time zone offset: UTC/GMT -4
Time zone abbreviation: EDT (Eastern Daylight Time)

European Matrix Support Only (EMEA - Europe, Middle East, Africa)

  • +44 (0) 1753-559538
  • 0800 587 3071 [United Kingdom Toll Free]

Hours:
8:00 AM to 6:00 PM (8:00 - 18:00)
Standard Time: No UTC/GMT offset
Daylight Saving Time: None
Time zone abbreviation: GMT (Greenwich Mean Time)

Vector, Ingres, and OpenROAD Support Only

North America Support

  • 1 (650) 587-5556
  • 1 (877) 346-4737 [Toll Free]

Hours:
8:00 AM to 6:00 PM
Standard Time: UTC/GMT -5 hours
Daylight Saving Time: +1
Current time zone offset: UTC/GMT -4
Time zone abbreviation: EDT (Eastern Daylight Time)

Latin American Support

  • +55 (11) 5095 3416

Hours:
8:00 AM to 6:00 PM
Standard Time: UTC/GMT -5
Daylight Saving Time: +1
Time zone abbreviation EDT (Eastern Daylight Time)

European Support (EMEA – Europe, Middle East, and Africa)

  • +44 (0) 1753-559538
  • 0800 587 3071 [United Kingdom Toll Free]
  • 80 88 77 27 [Denmark Toll Free]
  • 0800 91 72 12 [France Toll Free]
  • 0800 1862 072 [Germany Toll Free]
  • 1800 882 387 [Ireland Toll Free]
  • 800 97 91 84 [Italy Toll Free]
  • 0800 022 5076 [Netherlands Toll Free]
  • 900 954 413 [Spain Toll Free]

Hours:
8:00 AM to 6:00 PM (8:00 - 18:00)
Standard Time: No UTC/GMT offset
Daylight Saving Time: None
Time zone abbreviation: GMT (Greenwich Mean Time)

Asia Pacific and Australia/New Zealand Support

  • +61 3 8530 1750
  • 1 800 614 435 [Australia Toll Free]
  • 000 800 6101 058 [India Toll Free*]
  • +800 00 464 737 [China Toll Free*]
  • +800 00 464 737 [Hong Kong Toll Free*]
  • +800 00 464 737 [Japan Toll Free*]
  • +800 00 464 737 [Malaysia Toll Free*]
  • +800 00 464 737 [Philippines Toll Free*]
  • +800 00 464 737 [New Zealand Toll Free*]
  • +800 00 464 737 [Singapore Toll Free*]


Hours:
8:00 AM to 6:00 PM
Standard Time: UTC/GMT +10 hours
Daylight saving time: +1 hour
Time zone abbreviation: EDT (Eastern Daylight Time)

24/7 Emergency Support – Enterprise Support

If mission critical deployments are a part of your business, Actian Emergency Response Support Services are there to help you make it happen and fulfill your Service Level Agreements.

North America Support

  • 1 (650) 587-5556
  • 1 (877) 346-4737 [Toll Free]

European Support (EMEA – Europe, Middle East, and Africa)

  • 1 (650) 587-5556
  • +44 (0) 1753-559538

Asia Pacific and Australia/New Zealand Support

  • +61 3 8530 1750
  • 1 800 614 435 [Australia Toll Free]