Business XChange Support

Business Xchange Support

Hours:
Monday - Friday, 8:00 AM to 5:00 PM, except for customers with Platinum Support plans covering 24/7
Standard Time: UTC/GMT -5 hours
Daylight Saving Time: +1
Current time zone offset: UTC/GMT -4
Time zone abbreviation: EDT (Eastern Daylight Time)

For Platinum Customers please call for critical / production down issues. Definitions of critical and non-critical issues:

  • Critical: error which causes the Service to be unusable by the customer and which has a critical and unacceptable impact on the customer's business.
  • Non-Critical: error which causes the Service to be usable with restrictions on functionality or performance degradation, which are not critical to overall operation but may require considerable effort to work around the problem created, and also includes minor inconveniences.