Support & Services
Actian offers our customers a comprehensive range of customer support and service offerings in local geographies and languages. We have a highly experienced team of support and service engineers that enables us to provide a broad spectrum of services including:
- Silver Support Services, our global annual subscription business hours support;
- Gold Support Services, our global annual subscription 24/7 support;
- Platinum Support Services, our global annual subscription 24/7 support and assigned case management, configuration management, recurring project status calls/reports, and priority issue requests.
- Managed Services, our annual subscription proactive performance management and optimization services and dedicated, onsite enterprise support services;
- Consulting Services, implementations, upgrades, development to performance tuning, project management; and
- Application Services, design, development and migration of applications.
In addition, we offer project-oriented consulting, training and other services using our employees and third-party consultants, which our customers purchase on an as-needed basis.
Consulting, Training and Other Services
We offer project-oriented consulting, training and other services for open source IT deployments ranging from assessment and implementation planning to solution creation and new application development. By providing consulting and support services, together with our enterprise technologies, we facilitate the adoption and use of our enterprise technologies and encourage use of additional Actian offerings that may be valuable to a customer. Our consulting services are sold on a project basis.